At BLUELEAF SUPPLIES SDN BHD 202501051969 (1653376-X), we value your privacy and are committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit, browse, or make a purchase through our website.
By using our website, you acknowledge and agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect different types of information depending on how you interact with our website and services.
Personal Information
When you create an account, place an order, or contact us, we may collect information such as:
- Full name
- Email address
- Phone number
- Billing address
- Shipping or delivery address
- Account information
Order & Transaction Information
When you make a purchase, we may collect information relating to your order, including:
- Products purchased
- Order number
- Order history
- Delivery information
- Transaction details
Payment information is generally processed through secure third-party payment providers. We do not intend to store complete payment card details on our website.
Technical & Website Information
When you visit our website, certain information may be collected automatically, including:
- IP address
- Browser type and version
- Device information
- Operating system
- Pages visited
- Website activity
- Referring website
- Cookies and similar technologies
2. How We Use Your Information
We collect and use your information only when reasonably necessary for our business operations and customer services.
Your information may be used to:
- Process, confirm, and fulfill your orders
- Arrange delivery and shipment of purchased products
- Provide customer service and respond to enquiries
- Send order confirmations and important service updates
- Manage your customer account
- Improve our website, products, and services
- Understand website usage and customer preferences
- Detect, prevent, and investigate fraudulent or unauthorized activities
- Maintain the security and functionality of our website
- Comply with applicable laws, regulations, and legal requirements
Where permitted, we may also use your contact information to send promotional or marketing communications. You may opt out of marketing communications at any time.
3. How We Share Your Information
We do not sell or rent your personal information to third parties.
However, we may share relevant information with trusted service providers when necessary to operate our business and provide services to you.
These may include:
- Website hosting and technology providers
- Payment processing companies
- Delivery and logistics partners
- Customer service providers
- IT and security service providers
- Professional advisers and business service providers
We may also disclose information when required to do so by applicable law, court order, regulatory authority, or law enforcement agency.
Where appropriate, we take reasonable steps to ensure that third parties handling personal information provide suitable protection for that information.
4. Protecting Your Information
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure.
Depending on the circumstances, security measures may include:
- Secure website connections
- Access controls
- Secure servers and systems
- Regular security monitoring
- Appropriate data-handling procedures
However, no method of electronic transmission or internet storage can be guaranteed to be completely secure. While we take reasonable precautions to protect your information, we cannot guarantee absolute security.
5. Cookies & Similar Technologies
Our website may use cookies and similar technologies to provide a smoother and more personalized browsing experience.
Cookies may help us to:
- Remember your preferences
- Keep items in your shopping cart
- Understand how visitors use our website
- Improve website performance
- Analyse website traffic
- Provide relevant content and services
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect some features or functionality of our website.
6. Third-Party Websites & Services
Our website may contain links to third-party websites, payment services, social media platforms, or other external services.
These third-party websites operate under their own privacy policies and terms. We are not responsible for the privacy practices, security, or content of websites that we do not operate.
We recommend reviewing the privacy policy of any third-party website before providing personal information.
7. Your Privacy Rights
Subject to applicable laws and requirements, you may have the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of certain personal information
- Withdraw consent where applicable
- Opt out of promotional or marketing communications
- Ask questions about how your personal information is handled
To exercise any applicable rights or make a privacy-related enquiry, please contact us using the details provided below.
8. Retention of Personal Information
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing services, resolving disputes, maintaining business records, and complying with legal or regulatory obligations.
When information is no longer required, we will take reasonable steps to dispose of or anonymize it where appropriate.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, services, technology, or applicable legal requirements.
Any updates will be published on this page, and the revised version will take effect from the date stated below.
We encourage you to review this page periodically to stay informed about how we protect your information.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us:
BLUELEAF SUPPLIES SDN BHD
Company Registration No.: 202501051969 (1653376-X)