Cancellation Policy

At BLUELEAF SUPPLIES SDN BHD 202501051969 (1653376-X), we understand that circumstances may change after an order has been placed. If you need to cancel your purchase, we recommend contacting us as soon as possible so that we can determine whether your order can still be cancelled.

1. Cancellation Period

Customers may request to cancel an order within 24 hours from the time the order is placed.

Eligible cancellations made within this period will generally qualify for a full refund, provided that the order has not already been processed, packed, or dispatched.

Once an order has entered the processing or shipping stage, cancellation may no longer be available.

2. How to Request a Cancellation

To request an order cancellation, please contact our customer service team and provide the following information:

  • Order number
  • Customer name
  • Contact information
  • Reason for cancellation, if applicable

Our team will review the order status and confirm whether the cancellation request can be accepted.

Please contact us as soon as possible, as we may be unable to stop an order once it has been prepared for shipment.

3. Refund for Cancelled Orders

If your cancellation request is approved and payment has already been received, the applicable refund will be issued to the original payment method where possible.

Refunds are generally processed within 7–14 business days after cancellation approval. The actual time for the funds to appear in your account may vary depending on your bank, card issuer, or payment service provider.

4. Orders That Cannot Be Cancelled

Cancellation may not be available for orders that have already been:

  • Processed
  • Packed
  • Dispatched
  • Handed over to the delivery provider

If your order can no longer be cancelled, you may refer to our Return, Refund and Exchange Policy to determine whether the item qualifies for a return or other available remedy.

5. Cancellation by BLUELEAF SUPPLIES SDN BHD

In certain circumstances, we may need to cancel an order, such as when:

  • A product is unexpectedly unavailable
  • There is an obvious pricing or product information error
  • Payment cannot be successfully verified
  • An order appears to involve fraudulent or unauthorized activity
  • We are unable to fulfil the order for reasons beyond our reasonable control

Where applicable, customers will be notified and an appropriate refund will be arranged.