Terms & Conditions

Thank you for visiting BLUELEAF SUPPLIES SDN BHD 202501051969 (1653376-X). These Terms & Conditions explain the rules that apply when you access our website, browse our products, or place an order with us.

By using our website or purchasing our products, you acknowledge that you have read and agreed to these Terms & Conditions. If you do not agree with any part of these terms, please discontinue use of our website.

1. Website Use

Our website is provided for lawful shopping, information, and communication purposes. You agree to use the website responsibly and in a way that does not interfere with the operation of the website or the rights of other users.

You must not:

  • Submit false, misleading, or inaccurate information
  • Use our website for fraudulent or unlawful activities
  • Attempt to access accounts, systems, or areas without authorization
  • Interfere with the security or normal operation of the website
  • Upload or introduce viruses, malware, or other harmful material
  • Copy, reproduce, distribute, or commercially use our website content without permission

We reserve the right to restrict or suspend access where we reasonably believe that the website has been misused.

2. Products, Prices & Availability

We make reasonable efforts to ensure that product descriptions, photographs, specifications, prices, and availability displayed on our website are accurate.

However, there may occasionally be differences between the information shown online and the actual product, including differences in colour, packaging, appearance, or specifications.

We reserve the right to:

  • Update product details and specifications
  • Change prices without prior notice
  • Remove or discontinue products
  • Correct errors or inaccuracies
  • Limit the quantity of products available for purchase

Product availability is subject to stock levels at the time an order is placed.

3. Orders & Payment

When placing an order, you are responsible for providing complete and accurate information, including your contact, billing, and delivery details.

By submitting an order, you confirm that:

  • The information you provide is accurate
  • You are authorized to use the selected payment method
  • You agree to pay the total amount shown at checkout
  • The order details have been reviewed before payment is completed

An order may be declined, cancelled, or placed on hold where necessary, including cases involving incorrect pricing, product availability, payment issues, or suspected fraudulent activity.

Orders will generally only be processed once payment has been successfully confirmed.

4. Cancellation, Returns & Refunds

Order cancellations are subject to our Cancellation Policy.

If you wish to return a product or request a refund or exchange, please refer to our Return, Refund and Exchange Policy for the applicable conditions and procedures.

Customers are encouraged to review these policies before completing a purchase.

5. Warranty & Product Responsibility

Where applicable, products may be covered by a manufacturer’s warranty or other applicable warranty terms.

Warranty coverage may not apply where damage or problems result from:

  • Improper use or handling
  • Accidental damage
  • Negligence
  • Unauthorized modification or repair
  • Failure to follow product instructions
  • Normal wear and tear

To the extent permitted by applicable law, we shall not be responsible for indirect, incidental, or consequential losses arising from the use of our website or products.

Nothing in these Terms & Conditions is intended to exclude any rights or protections that cannot legally be excluded under applicable law.

6. Intellectual Property

All materials available on this website, including but not limited to:

  • Text and written content
  • Product descriptions
  • Photographs and images
  • Logos and trademarks
  • Graphics and website designs
  • Videos and other digital content

are owned by BLUELEAF SUPPLIES SDN BHD or used with permission from the respective rights holders.

You may not reproduce, modify, distribute, publish, or commercially use any of these materials without our prior written permission.

7. Third-Party Services & Links

Our website may contain links to third-party websites or services. These links may be provided for convenience or to support certain functions of our website.

We are not responsible for the content, availability, security, or privacy practices of third-party websites or services.

Your use of third-party services may be subject to their own terms and policies.

8. Website Availability

We aim to keep our website accessible and functioning properly. However, we cannot guarantee uninterrupted access at all times.

The website may occasionally be unavailable due to:

  • Maintenance
  • Technical problems
  • System updates
  • Security issues
  • Internet or hosting disruptions
  • Circumstances beyond our reasonable control

We reserve the right to modify, suspend, or temporarily restrict any part of the website when necessary.

9. Changes to These Terms

We may revise these Terms & Conditions from time to time to reflect changes to our business, website, products, services, or applicable requirements.

Any updated version will be published on this page together with the relevant effective date.

Your continued use of our website after an updated version has been published will constitute acceptance of the revised Terms & Conditions.

10. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Malaysia.

Any dispute arising from your use of our website, purchase of our products, or these Terms & Conditions shall be handled in accordance with the applicable laws and jurisdiction of Malaysia.

For further details, please refer to our Governing Law policy.